Shipping policy
Shipping Information & shipping Policy
Shipping within New Zealand
We ship to anywhere in New Zealand. Including PO Box & Rural Addresses.
Shipping to overseas destinations
At this stage we do not ship to overseas destinations unless you organise the freight forwarding yourself and there is a minimum of $500 being purchased. Contact us for further details.
Freight free products
We provide free shipping for consumable purchases of Ink, Toner, Drum, Dymo Label, and selected Brother Range Label products TZe, MK, CZ & HSe.
Freight free applies to any ink cartridge, toner, drum, or labels for Dymo & Brother TZe, MK, CZ, HSe range*. If you order other items (not listed above) in the same order we will charge a shipping charge for them based on the weight of the goods and the destination it is to be sent to.
*Free Shipping is for Retail Customers only. Wholesale customers have different agreements.
Signature on delivery
High value orders or items deemed high risk will be subject to signature required upon delivery. If you did not wish to have signature leave a comment during the checkout process requesting “Authority To Leave” or setup Authority To Leave directly with NZPost & NZCouriers for your address from the couriers websites. Requesting authority to leave does transfer the risk of delivery to the customer as we will no longer be liable for damage or loss of the parcel.
If you’re not available on the expected delivery day(s) to receive your parcel with signature we recommend that you select an address where your item is able to be delivered to and be signed for at the time of delivery such as workplaces.
If you were unavailable to sign for an item when the courier driver called, or if the item does not require a signature and a safe place could not be found to leave it, then the courier driver will leave a ‘Card to Call’ at the delivery address. Visit the NZPost or NZCouriers website to arrange redelivery of your item with the details from the card.
https://www.nzpost.co.nz/tools/parcelforyou
https://www.nzcouriers.co.nz/redelivery/cardleft.html
Courier’s services & Delivery timeframe
For courier delivery we use NZPost / NZCouriers & subsidiaries for delivery up to 25kgs. Bulk freight operates with local logistic companies.
We send orders as soon as possible, usually on the next courier run and ship via the fastest method we reasonably can. Orders placed on Saturday, Sunday or on public holidays will be dispatched on the next business day.
If there are any delays, we will contact you with details. NZPost & NZCouriers both provide status updates showing any delays across the delivery network.
Risk and Ownership of the Goods
Once the products are delivered to the customer or collected in-store, the customer takes on the responsibility for any risks associated with those products. If a delivery courier service is involved, handing over the products to the courier means transferring that responsibility to the customer through the courier service.
Instore Pickup from our Pukekohe store
Want to collect direct from our Pukekohe Store? We offer online ordering with instore pickup in our checkout process, select “Pick up” as the delivery method and we will process your order and put it aside for instore collection.
Orders that have been paid are usually ready within the hour* Monday – Friday 8.30am – 5pm & Saturday 9.30am – 2pm. If payment has been made via bank transfer it can take up to 3 hours before it clears to our end, and we can see the payment. Once the payment has been processed on our end contact will be made via email or phone when collection is ready.
*Pending on stock availability if no stock is on hand in our Pukekohe store, we will be in contact with an estimated timeframe for the product to be stocked and ready for instore collection.
Split or partial shipment
Our warehouse is based in Pukekohe but we also supply items direct from the manufacturers distributors. In some cases, your order may be split into two or more parcels with some items being sent from our warehouse and the rest sent from the supplier’s warehouse. This splitting of shipments is done to make sure that you receive your entire order as soon as possible, rather than waiting for everything to be available in one location. No additional cost is passed for freight in these instances.
Missing or Damaged parcels
If your item arrives damaged, broken, or missing products, please contact us immediately. Please ensure you keep the product and all the packaging as this may be required for investigation. If possible, take photos of damaged packaging and/or goods and send these to us by email as this will be helpful to assist us in processing any damage claims.
Please don’t return damaged goods without notifying us first, as it is preferable for ComputerFood to make arrangements from our end. Keep any packaging and damaged items as they are received, as these are required for the claims process.
In the unlikely event that your parcel doesn’t reach you within the expected delivery timeframe 1-2 business days for standard delivery, while rural delivery or bulk freight additional 1-2 business days from the day of the confirmation of dispatch please contact us so we can investigate with the couriers.
NZPost & NZCouriers regulations state that in the event of a parcel being damaged or missing while in transit, an investigation can only be launched within a certain timeframe (14 days) therefore it is advised that contact be made as soon as is possible.
All requests for proof of delivery also must be received within 14 days of purchase date.
Returning product
Shipping costs of returning any items will be at your own expense unless an item is faulty. If an item is faulty, please visit (https://www.consumables.co.nz/pages/return-policy) or contact us for assistance.