Shipping and Returns

Shipping to New Zealand: We ship to anywhere in New Zealand. Any item in the "Ink Toner & Ribbons" section is shipped freight free*. If you order other items, we will charge a shipping charge based on the weight of the goods and the destination it is to be sent to. Note we charge a shipping charge for these items even if Ink or Toner is purchased. 

At this stage we do not ship to overseas destinations unless you organise the freight forwarding yourself and there is a minimum of $500 being purchased. Contact us for details. During checkout, there is an option to select "Priority Delivery". This is not a 60 or 120 minute service but it does let us know you are in a hurry for the goods. We will ship the goods as soon as is possible, usually the next courier run and ship via the fastest method we reasonably can. If there are any delays we will contact you with details. Returns: You can order from Computer Food Limited with complete confidence. We accept returns for the purpose of exchange, fault or change of mind. You will be refunded the value of the item at the time of your transaction. An order can be returned within 14 days of receipt. Items must be as new, in original condition with no markings on the packaging in order to be returned. Damaged, used, or opened products will not be exchanged, credited or refunded.

Shipping costs of returning any items will be at your own expense unless an item is faulty; in this case please call us to arrange free postage. Any refunds will be made back to the means of purchase, for example a credit card. All claims for non delivery, short shipments or damage must be made no later than 14 days from shipment date. All requests for proof of delivery also must be received within 14 days of purchase date. Requests for return authorisation is required on all items returned beyond the 14-day money back period. To process a credit claim or return, call Toll Free 0800 766 780 and we will be happy to help you. Unless otherwise stated, all products have a warranty of 12 months from Purchase date or 6 months from Installation date.

*Free Shipping is Retail Customers only. Wholesale customers are charged a Flat fee although additional charges may apply for bulk items such as Paper.