COVID-19 Update

By on Mon 23 Mar 2020

Tuesday 31st March 2020 - 6.00pm

The Govt has changed tack and decided those of you working at home are entitled to receive ink and toner. A relief for many of you. Any new orders and the orders we have been holding can now be shipped. The only exception is Business addresses that are not supplying Essential Good - they should be closed anyway.

Note due to a lack of human resources (i.e. only one person working at a time) we are not able to answer our phones. If you need to contact us please email us at sales@computerfood.co.nz or ask us a question using the online chat. Both are checked daily.

 Thank you for your patience.

 

 

Thursday 25th March 2020 - 3.10 p.m. 

We have decided we will be completely closed for the lockdown period. The family who own Computer Food will be coming in to check on urgent orders but they will only be able to process orders for emergency services such as Doctors, Health Clinics, Pharmacies, Embassies and Govt organisations.

Anyone who orders who is not an Essential Service will be emailed - asking if they want to wait until the end of the lockdown, or do they want a refund. 

 

Thursday 25th March 2020 - 9.00 a.m.

We are very busy today but will try to get all orders out by the end of the day. If you are a Business and are closed from tomorrow please do not order, or use a home / residential address. Thank you. 

There will be a Warehouse person working from tomorrow within the Ministry of Health (MOH) guidelines ensuring our products get to essential services and businesses. 

 

Wednesday 24th March 2020 - 1.00 p.m. 

Note at present we cannot take phone orders due to high demand. Please order online if you need to order. 

From the 26th March (Status 4) we will be open to process urgent orders via our web site. To fulfill our requirements for the safety of our staff we can only have no more than two staff operating from this date going forward until Status 4 comes to an end. 

 

Wednesday 24th March 2020 - 7.20 a.m.

We have received confirmation from both our Courier Companies that during Level 4 they will be operating but on a reduced capacity. They also say they may have difficulty delivering to Businesses after tomorrow. If your business is closing after tomorrow when Level 4 starts please do not order as they will have no way of delivering the goods.

 

Tuesday 23rd March 2020 - 8.15 p.m. 

During COVID-19 Level 3 status - namely Wednesday 24 March 2020 - our Retail store will be closed but all online orders should be able to operate normally.

From Thursday 25th March it is unknown at the time of writing but it seems the Couriers will be operating at a reduced capacity. We are determined to support our Essential Services - we proudly have many Doctors, Chemists, Hospitals etc as our customer so you are welcome to order online. We believe we can ship the goods. Anyone else that is urgent can order but only if it is urgent will we be able to ship the goods.

More updates are coming... 

 

COVID-19 Update

Reader Comments (3)

COVID-19

Peter Davies Sun Mar 29, 2020
The government has forced most people to work from home... and now it is denying people who are working at home from buying printer ink, which is ESSENTIAL for home-working. Please seek review of this issue and let me know what happens. Regards Peter Davies

Will you review Covid-19 status?

Stephen Buckland Tue Mar 31, 2020
Now that basic computer supplies may be purchased online do you envisage supplying ink or toner? It's the one item we're likely to run out of at home and I'd rather support you than the larger firms though I understand if you'd prefer to minimise contact and keep yourselves safe.

re ordered on march 28

Tony Eykel Sun Apr 5, 2020
i not got my email sent