Understanding Shopify's New Customer Account System

A New & Improved Login Experience

Shopify, the platform that powers our Consumables.co.nz website, is transitioning from its legacy customer account system to a modern customer account experience.

This upgrade improves account security, simplifies the login process, and provides a cleaner experience when accessing your orders and account information.

If you've previously created an account with us, you may notice some changes the next time you sign in. This guide explains what is changing, why it's happening, and what you can expect.

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What Are Legacy Customer Accounts?

Legacy customer accounts were Shopify's original account system where customers signed in using:

• Email address
• Password created during registration

Customers could then access their order history, saved addresses, and account information using those credentials.

While this system has served our store well since moving to Shopify in 2022, Shopify has now introduced a newer account platform that offers improved security and a simpler login experience that we will be moving to.

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What Is the New Shopify Account System?

The new Shopify customer account system replaces traditional passwords with secure email verification.

Login Steps
Enter Your Email	Start by entering the email address associated with your customer account.
Verify Your Identity	Shopify will send a secure verification code to your email address.
Access Your Account	Enter the verification code to securely sign in and access your account.

This passwordless login system reduces security risks while making it easier to access your account.

What happens to my existing account?

In most cases, your customer information remains associated with the same email address you previously used.

When you log in using the new account system for the first time:

• Use the same email address that was associated with your existing account.
• Shopify will send a verification code to your email.
• Once verified, you will gain access to your account and previous order information.

You do not normally need to create a completely new account if your email address already exists in our customer records.

Frequently Asked Questions
Do I need to create a new account?	No. In most cases, simply sign in using the same email address associated with your existing Consumables.co.nz account.
Will my previous order history still be available?	Yes. Your order history should remain linked to your customer email address and will be accessible after verification.
Can I still use my old password?	No. The new Shopify customer account system no longer uses passwords and instead relies on secure email verification.
Do I need to reset my password?	No. Since passwords are no longer used, password resets are not required.
What if I don't receive the login email?	Check your Spam or Junk folder, ensure you entered the correct email address, wait a few minutes, then try again.
What information can I access through my account?	You can view current and previous orders, track shipments, manage saved addresses, and update account details.
Do I need to create a brand new account?	Usually no. If your email address already exists in our customer records, Shopify will link your account after verification.
Is the new system secure?	Yes. Passwordless authentication helps reduce common security risks associated with weak, reused, or compromised passwords.
Why is Shopify making this change?	Shopify is modernising its customer account platform to improve security, simplify the login process, and provide a better customer experience.
Will my saved addresses still be there?	Yes. Any addresses associated with your account should remain available when you sign in using the same email address.
Can I still place orders without an account?	Yes. Customers can still place orders as guests where available. However, having an account makes it easier to track orders and manage account information.
Who manages the login system?	The customer account platform is managed and secured by Shopify, the ecommerce platform that powers our website.